Resources Tab ‘Unexpected Error’ Issue

 

 

This problem is related to permissions on the Resources Page/Site. It appears that in some cases the permissions for this site become corrupted and need to be reset. To correct this issue you can either:

 

1.   Log a call with the ICTDS Service Desk on 01926 414100, or

2.   Correct the issue yourself using an administrator account (methods shown below).

 

Fixing the Issue

 

If your standard WeLearn365 username has been promoted to Site Administrator Level (i.e. it allows you to edit all aspects of your school site), you can use that account to fix the issue. Otherwise you will need to log on with the original Site Administrator details that were sent to your headteacher at the end of the summer term last year. Depending on which account you are using the method is slightly different:

 

Standard WeLearn365 username with admin access

 

1.   Go to www.welearn365.com

2.   Select your school, click go and log on in the normal way.

3.   Once logged on, click the Resources tab. This may take a little longer than normal to load, but once visible should now have fixed the issue.

4.   Test on another computer using a standard (non-administrator) account. If the issue is still not fixed, please try the alternative method below or log a call with the Service Desk.

 

Site Administrator username and password

 

Please note that you will be unable to use this method on any PC that has single sign on to the Learning Platform; his includes all Warwickshire Curriculum PCs. An admin PC may therefore be the best option.

 

1.   Open a browser and type in https://welearn365.sharepoint.com/sites/XXXNNNN where ‘XXX’ is your three letter school code and ‘NNNN’ is your DFE number.

2.   Logon using the administrator account that will be in the format XXXNNNN@welearn365.sharepoint.com and the password as originally provided.

3.   Once logged on, click the Resources tab. This may take a little longer than normal to load, but once visible should now have fixed the issue.

4.   Test on another computer using a standard (non-administrator) account. If the issue is still not fixed, please log a call with the Service Desk.

 

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